Privacy Policy
I. Introduction
At our technology company deeply immersed in the mobile game industry, we are committed to transparency regarding how we handle your personal data. This Privacy Policy is meticulously crafted to clearly explain the methods, reasons, and legal bases behind our collection, storage, sharing, and utilization of your personal information. Our prime objective is to ensure full compliance with the laws and regulations of the countries where we operate.
This policy applies to a wide range of services we offer, including our websites, mobile applications, marketing and advertising activities across various platforms, and other services that we may introduce from time to time (collectively referred to as the "Services").
As the controller of the personal data we hold in connection with your use of the Services, we determine the manner in which this data is processed and are accountable for its proper handling. Once you start interacting with our Services, such as downloading our apps, accessing or playing our games, we will process your personal data in accordance with this Terms of Service & Privacy Policy to provide you with the expected Services.
II. Information Collection
A. Directly Collected Personal Data
When you engage with our Services, whether it's through downloading, accessing or playing our games, or using other offerings, we process personal data that is mainly sourced directly from you. The specific information we collect includes:
- Customer Support Information: When you contact us through our customer support channels, we may ask for details like your username, email address, and any additional information you're willing to offer to assist us. This could include elements such as Game ID, team or club name, device brand and model, advertising ID, transaction records, and device language.
- In-Game Information: During your gaming experience, we might prompt you to choose a username.
- Feedback and Ratings: We highly value the feedback and ratings you give about our Services as they play a crucial role in helping us enhance our offerings.
This data is essential for delivering our games and services efficiently. It enables us to optimize the user experience, customize in-game promotions, and authenticate purchases. Additionally, we may use it for other purposes as detailed in this policy.
B. Automatically Collected Information
To enhance the quality and relevance of the Services we provide to you, we gather multiple types of information for different purposes:
- Log Information: We keep track of detailed information about your use of the Services. This encompasses the type of device you use, the features you use, access times, and your approximate location based on your IP address.
- Device Information: We collect information related to the device you use to access the Services. This includes the device manufacturer, model, operating system, time zone, and language settings of the device.
- Device Identifiers: We collect online identifiers of the device you use for accessing the Services, such as IDFA, Google Ads ID, and Google Play Account ID.
- Usage Information: We capture data related to your activities within the Services, like your game progress, scores, achievements, and how you interact with other players.
- Consumption Information: We monitor your consumption patterns, including virtual and real-currency purchases and the receipt of virtual items in the game.
C. Third-Party Information
If you log into the Services using a third-party platform like Facebook, Apple Game Center, or Google Sign-In, we'll obtain information about you from these sources, following the authorization procedures set by the respective third-parties. This is based on your prior consent to the third-party. The information we access may include your display name, profile details, and friend lists.
You can learn more about how these third-parties handle your data through their privacy policies:
- Facebook: https://www.facebook.com/about/privacy/
- Game Center: https://www.apple.com/legal/internet-services/itunes/gamecenter/
- Google Play Games: https://policies.google.com/privacy
By using third-party logins, you confirm that your use of these features within our Services will comply with the terms and policies of the relevant third-party platforms. You also confirm that you meet the minimum age requirements stipulated by the relevant laws for these platforms.
III. Use of Information - Purpose and Legal Grounds
Complying with legal requirements for different kinds of personal data, we use your information for the following purposes:
- Service and Gaming Experience Provision: To ensure the seamless delivery and continuous enhancement of the Services and create an immersive game experience.
- Game Availability and Player Support Assurance: To guarantee the consistent availability of our games, activate in-game purchases, and provide prompt player support whenever needed.
- Service Adaptation: To tailor the Services to your needs and the device you're using, and roll out customized in-game events, offers, and promotional initiatives.
- App-related Communication: To keep you informed about App-related matters, such as confirmations, technical notifications, updates, security advisories, and administrative messages.
- Service Personalization: To customize the Services according to your preferences and provide enhanced personalized content and features.
- Customer Engagement: To respond to your inquiries and feedback and offer efficient customer support services.
- Insight Gathering for Service Improvement: To gather valuable insights for the ongoing improvement of our Services.
- Trend and Activity Monitoring: To monitor trends, usage patterns, and activities related to the Services for strategic decision-making.
- Technical Issue Resolution: To proactively identify, prevent, and resolve any technical glitches or bugs.
- Promotion and Product/Service Updates: To inform you about new products, services, and events similar to those you've previously shown interest in, provided you haven't opted out of such communications.
- Player Interaction Facilitation: To encourage communication among players within the games or via our social media platforms.
- Targeted Advertising: To display relevant advertisements based on your preferences.
- Product and Service Delivery: To provide and deliver the products and services you've requested and send relevant accompanying information.
Our data processing is strictly confined to the extent necessary to achieve these predefined purposes.
IV. Information Storage
We will retain your information for as long as it is essential to provide the Services or accomplish the objectives stated above. However, in cases where we need to establish, exercise, or defend a legal claim, or when compliance with applicable laws (including accounting regulations) requires extended retention, we will retain the data as necessary.
V. Information Sharing
Based on the legal bases in Sections 6(1)(b), 6(1)(c), and 6(1)(f) of the GDPR (as previously described), we disclose your information to the following parties:
- Social Networks: More details can be found in the "Social Sharing Features" section.
- Third Parties: When mandated by applicable laws, regulations, legal processes, or in connection with corporate mergers, asset sales, financing operations, or any acquisition involving our business.
- Authorities: If we suspect your actions violate our policies or when disclosure is necessary to safeguard the rights, property, or safety of us or other individuals.
- Other Players: To enable certain in-app features, such as leaderboards, when you log in using a third-party service.
Moreover, if you have provided consent as per Section 6(1)(a) of the GDPR, we share your device identifiers with advertising network companies for targeted advertising within the Services.
VI. Social Sharing Features
Our Services may incorporate social sharing capabilities and integrated tools (such as Facebook's "Like" and "Share" buttons), allowing you to share your in-service activities across different media. To use these features, you must meet the minimum age requirements set by the law in your jurisdiction. The scope of sharing, whether it's with friends or the public, depends on the settings you configure with the relevant platform.
VII. Children's Policy
Use of the Services is restricted to users aged 13 and above, except in the European Economic Area where the minimum age is 16. By using the Services and accepting this Privacy Policy, you confirm that you are of the appropriate age. If you have any questions regarding our privacy practices for children under the minimum age, feel free to contact us.
VIII. Security
The security of your data is of utmost significance to us. However, it's important to note that no data transmission or storage method in the digital realm is entirely secure. Although we implement industry-standard security measures to safeguard your personal data, we cannot guarantee its absolute security.
IX. Push Notifications
If you've agreed to receive push notifications, we'll send you game-related news, service updates, promotional messages, and other relevant alerts to your mobile device. You can adjust your device settings to disable these notifications at any time.
X. Payments
If we offer paid products or services within the Services, we use third-party payment processors to handle transactions. We do not store or collect your payment card details. These details are furnished directly to our trusted third-party payment partners, whose handling of your personal information is governed by their own privacy policies. These processors adhere to the PCI-DSS standards established by the PCI Security Standards Council, which includes major brands like Visa, MasterCard, American Express, and Discover. This ensures secure payment processing.
Our payment partners include:
- Apple Store In-App Payments (Privacy Policy: https://www.apple.com/legal/privacy/en-ww/)
- Google Play In-App Payments (Privacy Policy: https://policies.google.com/privacy)