Privacy Policy
I. Introduction
At our technology company deeply immersed in the mobile game industry, we are committed to transparency regarding how we handle your personal data. This Privacy Policy is meticulously crafted to clearly explain the methods, reasons, and legal bases behind our collection, storage, sharing, and utilization of your personal information. Our prime objective is to ensure full compliance with the laws and regulations of the countries where we operate.
This policy applies to a wide range of services we offer, including our websites, mobile applications, marketing and advertising activities across various platforms, and other services that we may introduce from time to time (collectively referred to as the "Services").
As the controller of the personal data we hold in connection with your use of the Services, we determine the manner in which this data is processed and are accountable for its proper handling. Once you start interacting with our Services, such as downloading our apps, accessing or playing our games, we will process your personal data in accordance with this Terms of Service & Privacy Policy to provide you with the expected Services.
II. Information Collection
A. Directly Collected Personal Data
When you engage with our Services, whether it's through downloading, accessing or playing our games, or using other offerings, we process personal data that is mainly sourced directly from you. The specific information we collect includes:
- Customer Support Information: When you contact us through our customer support channels, we may ask for details like your username, email address, and any additional information you're willing to offer to assist us. This could include elements such as Game ID, team or club name, device brand and model, advertising ID, transaction records, and device language.
- In-Game Information: During your gaming experience, we might prompt you to choose a username.
- Feedback and Ratings: We highly value the feedback and ratings you give about our Services as they play a crucial role in helping us enhance our offerings.
This data is essential for delivering our games and services efficiently. It enables us to optimize the user experience, customize in-game promotions, and authenticate purchases. Additionally, we may use it for other purposes as detailed in this policy.
B. Automatically Collected Information
To enhance the quality and relevance of the Services we provide to you, we gather multiple types of information for different purposes:
- Log Information: We keep track of detailed information about your use of the Services. This encompasses the type of device you use, the features you use, access times, and your approximate location based on your IP address.
- Device Information: We collect information related to the device you use to access the Services. This includes the device manufacturer, model, operating system, time zone, and language settings of the device.
- Device Identifiers: We collect online identifiers of the device you use for accessing the Services, such as IDFA, Google Ads ID, and Google Play Account ID.
- Usage Information: We capture data related to your activities within the Services, like your game progress, scores, achievements, and how you interact with other players.
- Consumption Information: We monitor your consumption patterns, including virtual and real-currency purchases and the receipt of virtual items in the game.
C. Third-Party Information
If you log into the Services using a third-party platform like Facebook, Apple Game Center, or Google Sign-In, we'll obtain information about you from these sources, following the authorization procedures set by the respective third-parties. This is based on your prior consent to the third-party. The information we access may include your display name, profile details, and friend lists.
You can learn more about how these third-parties handle your data through their privacy policies:
- Facebook: https://www.facebook.com/about/privacy/
- Game Center: https://www.apple.com/legal/internet-services/itunes/gamecenter/
- Google Play Games: https://policies.google.com/privacy
By using third-party logins, you confirm that your use of these features within our Services will abide by the terms and policies of the relevant third-party platforms. You also confirm that you meet the minimum age requirements defined by the relevant laws for these platforms.
III. Use of Information - Purpose and Legal Grounds
Complying with legal requirements for different types of personal data, we use your information for the following purposes:
- Service and Gaming Experience Delivery: To ensure seamless delivery and continuous improvement of the Services and create an engaging game experience.
- Game Availability and Player Support: To guarantee the smooth availability of our games, activate in-game purchases, and offer prompt player support whenever required.
- Service Optimization: To adapt the Services to your needs and the device you're using, and roll out customized in-game events, offers, and promotional activities.
- App-related Communication: To keep you informed about matters related to the App, including confirmations, technical notices, updates, security warnings, and administrative messages.
- Service Personalization: To tailor the Services according to your preferences and provide enhanced personalized content and features.
- Customer Engagement: To respond to your inquiries and feedback and offer effective customer support services.
- Insight Gathering for Service Enhancement: To gather valuable insights for the continuous improvement of our Services.
- Trend and Activity Monitoring: To monitor trends, usage patterns, and activities associated with the Services for strategic decision-making.
- Technical Problem Resolution: To proactively identify, prevent, and resolve any technical glitches or bugs.
- Promotion and Product/Service Updates: To inform you about new products, services, and events similar to those you've previously shown interest in, unless you've opted out of such communications.
- Player Interaction Facilitation: To encourage communication among players within the games or via our social media platforms.
- Targeted Advertising: To showcase relevant advertisements based on your preferences.
- Product and Service Provision: To provide and deliver the products and services you've requested and send relevant accompanying information.
Our data processing is strictly limited to the extent necessary to achieve these predefined purposes.
IV. Information Storage
We will retain your information for as long as it is necessary to provide the Services or to meet the objectives stated above. However, in cases where we need to establish, exercise, or defend a legal claim, or when compliance with applicable laws (including accounting regulations) requires further retention, we will keep the data as required.
V. Information Sharing
Based on the legal bases in Sections 6(1)(b), 6(1)(c), and 6(1)(f) of the GDPR (as described earlier), we disclose your information to the following parties:
- Social Networks: More details can be found in the "Social Sharing Features" section.
- Third Parties: When mandated by applicable laws, regulations, legal processes, or in connection with corporate mergers, asset sales, financing activities, or any acquisition involving our business.