User Support
We're absolutely thrilled that you've chosen to give our app a go! Should you run into any glitches or hit any snags while playing, don't hold back - reach out to us right away.
Contact Us
Email: [email protected]
Frequently Asked Questions
1. What should I do if the game doesn't start properly?
Please try the following steps:
- Make sure your device is updated to the latest operating system version
- Restart your device
- Uninstall and reinstall the game
- Check if your device has enough storage space
2. In-App Purchase Issues
If you encounter problems during in-app purchases, please ensure:
- Your payment method is set up correctly
- Your account has sufficient balance
- Your network connection is stable
If the problem persists, please contact us and provide the following information:
- Your device model
- Operating system version
- Purchase time and item
- Specific error message encountered
3. Game Data Recovery
If you need to recover game data, please provide the following information:
- Your username or game ID
- Approximate time of your last login to the game
- Your device model and operating system version
4. Game Suggestions or Feedback
We greatly value the opinions and suggestions of every player. If you have any improvement suggestions for the game or encounter any issues, please feel free to contact us via the email above. Our team will seriously consider each of your feedback and continuously improve the gaming experience.
Support Team Working Hours
Our support team works Monday to Friday, 9:00-18:00 (GMT+8). We will do our best to respond to all your questions and feedback within 24 hours.
Thank you for your support of Merge Cat Puzzle!